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Terms of Service

These Terms of Service cannot be varied without the express written agreement of a Director of the Company.

These Terms of Service shall operate, from the date of receipt of goods, until such time as the goods complete their transfer to the final destination.

During the currency of this Agreement, the Company shall provide FBA, warehousing & Logistics and shall store such products for the Customer in a safe and secure manner.

The Customer shall not submit for storage any items or substances of a dangerous, harmful or explosive nature.

The Customer shall be responsible for retaining a complete and correct record of the contents of each box and advising the company of incoming shipments with supporting packing list documentation.

The Company shall record the number of boxes taken into storage and update the customer at the earliest opportunity.

The Customer confirms that he is either the owner or the agent for the owner of any products or other materials are taken into the store by the Company.


The Company shall upon reasonable notice permit the Customer to rework and forward required units and pass to third parties logistic companies.

The Company will not hand over or permit retrieval of any articles to any person who is not able to provide adequate identity and authority.

The Customer will be charged for storage monthly, along with all service fees for transfers and instructions within that month.

Payment of all invoices is due within 30 days of the date of the invoice.

The Company reserves the right to charge interest on the outstanding payments at the rate of 2% per month calculated on the amount outstanding including previous interest from the due date of payment until receipt of payment by the Company.

The Company shall have a general lien over any items in storage for any moneys due to the Company from the Customer.

The Company will exercise its rights of lien on any items in storage if monies due are not paid within 3 months and shall without giving further notice sell or dispose of the items in storage and retain the proceeds towards payment of the monies due.

The Company shall under no circumstances be liable to the Customer for loss or damage caused by storm, tempest, lightning, flood, fire, explosion, theft or any act done with malicious intent or by any person or thing, riots, civil commotion, strikes, pandemics lockouts, stoppages or restraint of trade from whatever cause, any act or omission of the Customer, its servants, sub-contracts or principle, insufficient or improper packaging or labeling or addressing of the goods, any loss or deterioration or damage caused by natural deterioration of the products.

The liability of the Company, if any, in respect of loss, damage or total destruction of any products shall be limited to £5000 per tonne under the RHA guidelines.

Goods lost in transit by DPD or Yodel are covered up to a maximum of £50 per carton unless by prior agreement with insurers.

Client’s goods totalling more than £10,000 in value must be insured by the customer.

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